At BuyersHeart.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our refund policy outlines the steps you can take to request a refund and the conditions under which refunds are granted.

Eligibility for Refunds

Timeframe:

Refund requests must be made within 30 days of receiving your order.

Condition of Items:

• The item must be unused, in its original packaging, and in the same condition as when it was received.
• Items that are damaged, altered, or show signs of wear and tear are not eligible for a refund.

Non-Refundable Items:

• Gift cards.
• Clearance or final sale items.
• Downloadable digital products.
• How to Request a Refund

Contact Us:

Email us at support@buyersheart.com with your order number, reason for the refund, and any supporting photos (if applicable).

Return Authorization:

Upon approval, we will provide a return authorization number and the return address.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or defective product).

We recommend using a trackable shipping service to ensure the safe return of the item.

Processing Refunds

Inspection:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Issuance:

Approved refunds will be processed within 5-10 business days.

Refunds will be issued to the original payment method. If the payment method is no longer active, you must inform us to arrange an alternative.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) at support@buyersheart.com with photos of the damage. We will promptly process a replacement, refund, or credit, as per your preference.

Exchanges

Exchanges are accepted for the same item in a different size or color. Please contact us to initiate an exchange request.

Contact Us

For further assistance, please contact our customer support team:

• Email: support@buyersheart.com
• Phone: (945)328-2083
• Hours: Monday–Friday, 9 AM–5 PM (CST)

Thank you for shopping with BuyersHeart.com. We value your trust and strive to provide an exceptional shopping experience!